HAUTE HOUSE HOME RETURN POLICY
Haute House Home products are all made to order and we do not keep stock. We put considerable time and energy into each one of the pieces that leave our workshop. We are a small business with the aim to keep costs affordable for the customer. Haute House Home does NOT accept returns or exchanges except for in the case of faulty craftsmanship. We do not guarantee the fabric on a piece, as it’s the customer’s choice of what fabric is used. If there are damages to a piece due to shipping, then a damage claim must be filed by the purchaser with the freight company. We are a small business and every piece is made to order. Therefore, it is important to inspect your furniture upon delivery, before you sign for it!
HAUTE HOUSE HOME CANCELLATION POLICY
Cancellations are only accepted before Production has begun and must be approved with a signed confirmation from HH, this applies to online orders as well. It is the customer’s responsibility to contact HH in writing, or speak with a customer service representative, for a cancellation request.
For Online Orders, the customer has 7 days, from original order date, to request a cancellation. Online Orders will not be refunded after 7 days has passed and/or production has started.
If production has not begun on a Phone/Email Order, then the 50% deposit will be refunded in the request of a cancellation. No deposits will be refunded once Production starts. All Custom Orders and Rush orders are non-cancelable, and no deposit will be refunded once HH has received Order Confirmation, Payment and Production has begun.
INSPECTING YOUR FURNITURE UPON DELIVERY
Make sure before you sign for your furniture that you have inspected it for damages or any defects in craftsmanship. By signing for your furniture you agree that your furniture arrived in new retail condition with no damages. If there are damages you must file a Damage Claim with the shipper immediately and contact Haute House Home Customer Service at 323.256.2800. There will be no exceptions to this policy.
• NO REFUNDS, NO RETURNS. ALL PRODUCTS MUST BE EXAMINED UPON DELIVERY BEFORE ACCEPTING THE PRODUCT.
• ALL DAMAGES DUE TO SHIPPING MUST BE NOTED ON THE BILL OF LADING WITH THE FREIGHT COMPANY AT THE TIME OF DELIVERY.