• TURNAROUND ON FURNITURE
At current our production load requires a 6 - 8 week turnaround period. By purchasing your Haute House Home furnishing, you agree to the necessary lead time needed to create your hand-made to order luxury furnishing.
• FURNITURE MEASUREMENTS
All of our furniture is "Handmade in Hollywood". Due to the bench-made, hand-crafted nature of our products, some variances in measurements will occur. We take every effort to match the mesurements shown our website and/or requested by the customer.
• RETAIL PRICING ON HAUTE HOUSE HOME FURNITURE DOES NOT INCLUDE SHIPPING
It is our goal to provide you incredibly beautiful, luxurious "Handmade in Hollywood" furniture at a great price. One way to meet that goal and to exceed your expectations is to figure out your shipping costs after your purchase. Once you have finished and paid for your order, a Haute House Shipping Consultant will be in touch with you to go over your shipping options. Handling and crating is included in the product price.
We use real time shipping portals that offer the best and most cost effective options for getting your new luxurious furniture to your home. Options include Curbside Delivery Service and White Glove Service.
Smaller items will be shipped via UPS Ground Service. These include the Peacock Bench, Disco/Cube Ottomans, Courbe Ottoman, Drum Ottoman, Crescent Ottoman, Round Tufted Ottoman, Pillows and Accessories.
We ship to all 50 of the United States. For international orders we are more than happy to give you shipping specs on your individual items so that you may setup the shipping of your order.
Should you have any questions or concerns about shipping before you place your order please feel free to contact Haute House Home at 323-256-2800 Extension 0 or at firstname.lastname@example.org. EndFragment
• WHOLESALE AND DESIGNER PRICING DOES NOT INCLUDE SHIPPING
As your order is close to being completed, a Haute House Shipping Consultant will contact you to go over your shipping options for Business to Business and to collect the funds for your shipping. We make every effort to help you find the most affordable and dependable service.
Shipping levels for wholesale and designer clients include Business to Business, Curbside Delivery Service and White Glove Service.
• IT IS REQUIRED THAT YOU INSPECT YOUR FURNITURE UPON DELIVERY
Make sure before you sign for your furniture that you have inspected it for damages or any defects in craftsmanship. By signing for your furniture you agree that your furniture arrived in new retail condition with no damages. If there are damages you must file a Damage Claim with the shipper immediately and contact Haute House Home Customer Service at 323-256-2800 Extension 0. There will be no exceptions to this policy.
All sales are final. Haute House Home does not accept returns or exchanges except for in the case of faulty craftsmanship or damage during shipping. We are a small business and every piece is made to order. Therefore, it is important to inspect your furniture upon delivery, before you sign for it!
• PRODUCTS THAT FEATURE COM (Customers Own Materials) ARE PRICED TO INCLUDE OUR CATEGORY "C" FABRIC
All of our products that show COM (Customers Own Materials) are showned priced with the option of Grade "C" Fabrics that come in many colors. 2 of our most popular options are:
MAJESTIC: 40% Rayon / 60% Cotton
REGAL: 100% Cotton
Once your furniture has been purchased you will be contacted by a Haute House Home Customer Service Professional to begin the process of choosing your fabric and color. You always do have the option of choosing higher or lower grade fabrics. These will incur an Upcharge for Fabrics Category D and Up and a Downcharge for Fabrics that are Category A and B.
• ORDER CONFIRMATION AND EXPECTED SHIP DATE (ESD)
Orders can be accepted in person, via email, HH Website, US Mail, other package delivery services or by fax. Orders cannot be accepted via telephone. The same applies to Revisions. HH requires that each Order or Revised Order be confirmed in writing via the above mentioned communications. No verbal confirmations will be accepted. Once the Confirmation and Payment has cleared, HH will put the order into the Production Schedule. The Order Confirmation and payment must be received within 1 week of the date of the HH Estimate to hold the quoted ESD. If it is received after that time, HH cannot guarantee the quoted ESD. Orders will be held until HH receives an approved confirmation. It is essential that you review your Confirmation for accuracy and notify HH of any discrepancies within three (3) business days from receipt of the confirmation. HH will make every attempt to meet or exceed the ESD; however lead times are meant as a guideline. HH is not liable for ship dates that exceed the quoted ESD. After the Confirmation has been received by HH, a final detailed Estimate/Acknowledgement will be sent to Customer for Final Approval. Contact HH if you have not received it or if you have questions or issues that need clarification. Customer’s Own Material (COM) must be received at HH 4 weeks after Order Confirmation date. COM delays will affect the ESD and HH will not be held responsible in such a case. COM MUST be labeled with the Customer’s Name and HH Estimate Number or it may be refused. Customer is required to provide a diagram of COM placement for each product on order. If damaged COM is received at HH, the Customer must arrange for a call tag for return shipping and/or replacement.
Please carefully review the Weights and Dimensions section below.
• RUSH CHARGE
A Rush Charge is an upcharge for completion of an Order sooner than the quoted ESD and/or a guaranteed Ship Date. An upcharge of 20% per item will be charged to Rush an Order through Production.
• REVISIONS AND CANCELLATIONS
Revisions to Orders will be accepted only before HH has placed the order into Production. That is, before the frame has been started or fabric has been ordered or cut. After that, additional charges will be incurred and the ESD may be affected. Cancellations are only accepted before Production has begun and must be approved with a signed verification from HH. Only in this case will the 50% deposit be refunded in the case of a Cancellation. No deposits will be refunded once Production starts. All Custom Orders and Rush orders are non-cancelable and no deposit will be refunded once HH has received Order Confirmation, Payment and Production has begun.
• ON SITE REPAIRS
HH, at its discretion can and may authorize certain repairs to be done locally. Submit a detailed explanation of the problem with photos and an estimate. HH will credit or pay for pre-authorized repairs only.
• FABRICS AND LEATHERS
HH does not guarantee color fastness or durability of any fabric or trim whether COM or HH fabric.